Customers are deemed to have read, understood and accepted the following terms and conditions.
WEBUY Travel PTE LTD (Travel with WEBUY) shall be known as "The Company" in the terms and conditions listed below. In event of any conflict, the terms and conditions herein shall prevail.
All bookings will be on first come first served basis. A minimum deposit is required upon booking based on the tour fare stated below:
| Tour Fare | Deposit Required Per Person |
|---|---|
| Below S$500 | S$300.00 |
| Group Tours Packages: China, Hong Kong,Taiwan, South Korea | S$800.00 |
| Group Tours Packages: Japan & Rest of theWorld | S$1000.00 |
| Cruise Packages | S$1000.00 |
| Tours with Chartered Services and SpecialDepartures | Amount per terms and conditionsstipulated by principal suppliers |
Payment of deposit does not constitute confirmation of the tour, travel arrangements or tickets. All group tours are subject to a minimum group size (determined by the Company) in order for the confirmation to be affected and for the departure to be finalised.
Full payment is required not less than 21 days prior to departure. In case of tours in peak season, full payment must be made one month before departure. If full payment is not received by stipulated deadline, the company reserves the right to forfeit the deposit and cancel the reservation.
In this instance, the cancellation fee as stated Section 3 is payable by the Customer.
By making deposit and balance payment, it is deemed that you have read, understood and accepted the Tour Booking Terms and Conditions in the booking form.
The Company reserves the right to request for a deposit top up due to immediate ticket issuance/land arrangement that required by the airline/land operator to avoid additional surcharges. Failure to do so, the Company has the right to cancel the tour and the deposit will be forfeited.
All payment can be made via Cash, Cheque, Interbank Transfer, Paynow & CreditCard.
Cancellation of tours by customers must be in writing and the following charges apply:
| Cancellation Notice | Charges Per Person |
|---|---|
| 35 Days or more prior to departure | 100% of the minimum deposit* |
| 22-34 Days prior to departure | 50% of Total Tour Fare* |
| 15-21 Days prior to departure | 75% of Total Tour Fare* |
| 14 Days prior to departure | 100% of Total Tour Fare* |
| Tour on Chartered Flights | |
|---|---|
| 35 Days or more prior to departure | 100% of Total Tour Fare* |
| Full Deposit* | 100% of Total Tour Fare* |
The above cancellation charges apply if the air ticket is not issued. If the air ticket is issued, the value of the air ticket will be added onto the cancellation charges. The Company reserves the right to issue air-tickets without prior notice. If the deposit amount is insufficient to cover the cancellation, the customer must pay for the difference.
For special fares offered on group, a separate set of terms & conditions will be provided at the point of booking.
For these special fares offered, air tickets must be issued within a stipulated time frame. Any amendment after ticket issuance, the fare difference will be imposed based on the current pricing at the time of notice.
For products supplied by third party(ies), e.g., Insight Vacations, Trafalgar, Contiki Holidays, JTB Sunrise Tours, train services, cruises, air tickets, hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling charge of S$75 per service per person.
Please note that all refund on air tickets may take up to 6 months or more.
For chartered flights and special projects, a separate terms & conditions will be given at the point of booking.
The Company acts as an agent for service suppliers.
The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient number of participants. The Company endeavours to notify the customers at least one week before departure. The Company may, if it so decides, recommend alternative tours.
Should you decide not to accept the alternative arrangement, all monies paid by you will be refunded in full without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.
The Company will base on travel advisory issued by the Authority to determine the materialization/cancellation of any affected tour groups.
During peak season, the refund process may take up to 8 weeks due to the increase in transactions.
Return economy class group tour air ticket Airport transfers (if applicable)
Hotel accommodation based on twin-sharing basis.
All meals are provided as specified in the itinerary. If selected carrier's flight timing does not allow for certain meals to be taken, there shall not be any refund for meals not consumed (if any).
Baggage allowance according to respective carrier's specification and guidelines. Excess baggage must be paid locally by the travellers.
Tour fares are based on current airfares, service prices, government taxes and exchange rates, applicable at the time of print or quotation and are subject to change with or without prior notice.
Children below 12 years of age (upon the completion of the tour) are eligible to child fare. Child fare is based on sharing a twin or double room with two adults without an extra bed. If an extra bed for the child, please arrange with the Company who will advise you on the surcharges on any supplements.
In some countries, due to fire regulation, it is compulsory for each person to have their own bed. Booking with four persons in a room will not be allowed unless the hotel has quad sharing rooms available.
All group tours except China, Hong Kong & Macau, Japan, Korea & Taiwan tours are conducted in English unless otherwise stated.
The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to alter itineraries, travel arrangements, hotel reservations changes at any time (without compensation) due to unforeseen circumstances, especially during peak periods or in the event of a force majeure. And such alteration may be made as deemed appropriate by the Company with or without prior notice to you.
All flight timings are subject to changes without prior notice. In the event of a discrepancy on the departure and/or arrival day (e.g., From 8D6N to 7D6N) due to a change in flight timing(s), the service is deemed as fulfilled based on the number of nights stated in the itinerary.
Tour groups on different flight schedules may be merged without prior notice at the Company's discretion.
Notwithstanding anything in these Terms and Conditions, you shall be fully liable and responsible for all losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, or additional payments you and/or any member of your travel group sustains as a result of any and all of the following:
This shall not apply if the losses, costs, damages, expenses (including due to any delay), inconvenience, personal injury, inconvenience, or additional payments referred to in the said Clause are deemed, in our sole and absolute discretion, to have been caused by our gross negligence.
No refunds, either in part or full, will be made for unused tickets, ground transportation, meals, and accommodation or sightseeing tours not utilized.
It is the customer's responsibility to ensure that they have a valid passport with a minimum 6 months' validity from the date of the last departure points of the tour and have at least four (4) blank pages as well as the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited.
Please ensure all children photos in the passports are updated by the Immigration Authority prior to departure.
For foreign passport holders, it is the passengers' responsibility to hold valid re-entry visas to Singapore, if applicable. We render assistance in arranging for visa applications whenever possible.
Visa fees and service charges will be borne by the customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa is rejected, customers must make known to the Company at least 35 days prior to departure with administrative charges. If less than 35 days' notice is given, the relevant cancellation charges will apply.
The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the tour and travel for whatsoever reason, including but not limited to non-possession of necessary visas.
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard. During major conferences and unforeseen circumstances, accommodation maybe located outside the city or in an alternate city without prior notice.
Accommodation for adults is based on twin-sharing basis. When booking triple-share rooms, please note that the third bed will be a "roll-away" bed. Triple-sharing for all tours will be on request only as some hotels or accommodations do not have triple- share rooms. Single room occupancy is at additional cost borne by Customer.
For farm stays/resorts/cruise, sharing of bathroom facilities may be necessary.
For any special requests such as special meals, dietary requirements, adjoining rooms, inflight seat arrangement etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.
For the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested to do so by the tour manager / tour leader / guide.
An extension/ deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by Customer. It is the customer's responsibility to hold a confirmed seat for the return flight. When extension/ deviation requested cannot be confirmed 3 weeks prior to group departure, the customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed.
Extensions/ deviations of stay will be Customer's own expense and transfers to and from airport will not be provided. For tours on chartered flights, no extension/ deviation will be permitted.
Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.
20% of Cruise Fare Deposit to be collected upon booking. Balance Payment required 105 Days prior to sailing date.
Note - It is HIGHLY RECOMMENDED for customers to make Full Payment in order to avoid possible price difference caused due to the volatility of foreign currency rates.
*Pricing EXCLUDE Gratuities (Per Pax) & is based on exchange rate of USD x 1.38 Deposit/Balance Amount will be subjected to exchange rate fluctuation & adjusted accordingly - price difference to be borne by customer (if any)
Please note that any cabin reservation (holding for max. 2 Days except Maiden Voyage) will be subjected to auto cancellation if no deposit is collected BEFORE the due date.
*Booking is deemed to be confirmed only if Webuy Travel receives Disney Confirmation Email. Alternative cabin/date options will be proposed or a full refund shall be processed otherwise.
Cancellation Terms & Conditions as below:
| Days Prior to Vacation Commencement Date | Fee Amount |
|---|---|
| 106 days or earlier | No Fee (except Concierge & Suite - Deposit Non-Refundable) |
| 105-45 days | Deposit Per Guest |
| 44-30 days | 50% of Vacation Price Per Guest |
| 29-15 days | 75% of Vacation Price Per Guest |
| 14 days or less | 100% of Vacation Price Per Guest |
+Admin Fee of SGD$25 & 9% GST for any changes or cancellation after the booking is confirmed
The Company takes its responsibility to protect data seriously. Your privacy is important to us, and we are committed to complying with applicable law, including the Singapore Personal Data Protection Act (No. 26 of 2012) (the "PDPA").
All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company is not liable for any changes made by the relevant suppliers but will render assistance wherever possible. The Company accepts no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of God, and changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documents are the sole responsibility of the passenger.
The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
No tour leaders/guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.
We may take photographs and videos of travellers participating in our Package Tours for our advertising and publicity materials (e.g., brochures, social media posting, Website etc) and by joining our Package Tours, all travellers shall be deemed to have consented to such collection and/or use on our part. any traveller who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveller, may notify us.
The Company shall not be liable to the passengers for any goods purchased by the passengers during the tour whether or not the goods are of defective quality, not suitable for the passenger's purpose, not in conformity with samples provided to the passengers or rejected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.
Itineraries, prices, services, and conditions are correct as the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares. The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.
You and all members of your travel group agree and undertake to indemnify and hold harmless the Company, our directors, employees, agents, contractors, and servants in respect of all damages, claims, losses, charges and/or expenses, including legal costs, expenses and disbursements incurred (on a full indemnity basis) arising from and/or connected with the lessons (collectively, "Liabilities"), regardless of whether such Liabilities are sustained, incurred or suffered by us during the provision of the Package Tour to you and your travel group, or otherwise.
The Company welcomes constructive feedback from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.
Email to: [email protected] OR Post to 35 Tampines St 92 WEBUY HQ Singapore528880
Attn: Travel - Customer Service Dept.
The Company will investigate and act to resolve areas of concerns. The interim response is within 2-5 working days. Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days.
As a licensing condition of STB, all passengers are strongly advised to purchase travel insurance against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. Under no circumstances are the Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. The Company will be pleased to assist in the enquiries of any travel insurance.